Terms and Conditions

I. Introductory provisions

1. These Terms and Conditions apply to the purchase of goods and services offered by BoBo GYM and further define and specify the rights and obligations of BoBo GYM and its customers.
2. The customer is obliged to familiarise themselves with these Terms and Conditions and the Complaints Procedure, which are available at https://bobo-gym.cz/ and at the BoBo GYM reception.

II. Sale of goods and services on the BoBo GYM premises

1. The current range of goods and services offered by BoBo GYM, including prices, is available on the BoBo GYM premises and on the website.
2. BoBo GYM may set specific conditions for the provision of individual services, in particular with regard to capacity, the age of participants and the method of payment. The customer will be informed of these conditions before purchasing the service.
3. The customer may pay using a customer card (with a deposit account), cash, payment card or selected benefit vouchers/programmes. The conditions for using benefits are published on the website and on the BoBo GYM premises.
4. Goods/services may also be purchased without a customer account (anonymous account). In this case, services are provided at the standard price and only selected payment methods are available.

III. Customer account, deposit, membership and passes

1. The customer may create a customer account by completing a registration form or online. Funds (a Deposit) of at least CZK 300 may be credited to the account.
2. The Deposit may be used to pay for BoBo GYM goods and services, with the exception of personal trainer services. The amount of the Deposit may entitle the customer to discounts according to the current price list.
3. The Deposit must be used within 12 months of being credited. The Deposit cannot be converted back into cash, except in exceptional cases following a written request sent to info@bobo-gym.cz.
4. The customer may purchase a membership (time-based pass), a pass covering a combination of services or tickets for activities. The conditions, price and validity of the membership/pass are always clearly communicated before purchase.
5. A purchased pass must be used by the specified date. In exceptional cases, its validity may be extended on the basis of a written request.
6. The customer may manage their account through the web interface at https://bobo-gym.cz/rezervace/ or via the mobile app. It is possible to book and pay for services and update contact details.

IV. Customer identifier

1. The customer receives a customer card as an account identifier. The card is assigned to a specific account. The card fee is CZK 50 (including VAT), unless a discount applies based on the amount of the Deposit.
2. If the card is lost or stolen, the customer must contact BoBo GYM and have the card blocked. BoBo GYM is not liable for any damage caused by the loss of the card.

V. Purchase of services through an employer

BoBo GYM allows services to be purchased by direct payment from an employer on the basis of an invoice. The conditions are set by BoBo GYM and these funds cannot be credited to the Deposit.

VI. Reservations

1. The customer may reserve BoBo GYM activities only with an active customer account or by paying directly for the service.
2. Reservations may be made in person, by telephone or online through the customer’s web account.
3. When a reservation is made, an amount from the Deposit corresponding to the price of the activity will be blocked.
4. Reservations are binding. Cancellation fees depend on the amount of time remaining before the activity begins and on the type of service. If the vacated place is filled, no cancellation fee is charged.
5. Reservations may be cancelled in person, by telephone or online. The validity of cancellation fees may be disputed by emailing info@bobo-gym.cz.

VII. Online sale of goods and services

1. Orders submitted through the e-shop are binding. By placing an order, the customer confirms that they have read the Terms and Conditions and the Complaints Procedure.
2. The contract is concluded when the order is accepted (by sending an email confirmation).
3. An order is valid only if all required information has been completed. Goods are delivered to the BoBo GYM address. Title to the goods passes after payment and collection.
4. Before submitting the order, the customer may check the entered information and make corrections.
5. Goods are collected in person. If they are not collected within 6 days, BoBo GYM has the right to withdraw from the contract.

Payment terms

Payment can be made by payment card, in cash or using the current options listed in the e-shop.

Withdrawal from the contract

1. A consumer may withdraw from the contract within 14 days of receiving the goods.
2. Withdrawal must be made in writing by email to info@bobo-gym.cz, by post or in person.
3. The payment will be refunded within 14 days using the same payment method, unless the customer specifies otherwise.
4. The customer must return the goods complete, undamaged and clean, in their original packaging.
5. The customer bears the costs associated with returning the goods.

Complaints

1. Complaints are governed by the Complaints Procedure and the applicable laws of the Czech Republic.
2. The Complaints Procedure forms an integral part of the Terms and Conditions.

Other provisions

1. BoBo GYM does not charge any fee for distance communication.
2. Prices are valid at the time the order is submitted.
3. BoBo GYM has the right to withdraw from the contract if goods are unavailable. The purchase price will be refunded.
4. By submitting an order, the customer agrees to the Terms and Conditions and to the price of the ordered goods/services.

VIII. Personal data protection

BoBo GYM processes personal data in accordance with Act No. 101/2000 Coll. and Regulation (EU) 2016/679 (GDPR). The personal data protection statement is available at https://bobo-gym.cz/en/privacy-policy/.

IX. Final provisions

These Terms and Conditions are effective from [date to be added] and are available at the BoBo GYM reception and on the website.

Czech Soul s.r.o., operator

I. General provisions

1. The Complaints Procedure forms an integral part of the Terms and Conditions.
2. The definitions of terms take precedence over the Terms and Conditions.
3. The customer must familiarise themselves with the Complaints Procedure before making a purchase.

II. Complaints

1. BoBo GYM is liable for defects in goods/services during the statutory warranty period from the date of receipt.
2. If an event is cancelled, the admission fee will be refunded to the customer.
3. To initiate a complaint, proof of purchase or of the contractual relationship must be provided.
4. Complaints may be submitted to BoBo GYM in person, by post or by email.
5. The warranty does not apply to discounted goods.
6. If a complaint is accepted, the customer is entitled to repair or replacement.
7. The complaints process will be completed within 30 days unless otherwise agreed.
8. Complaints do not apply to gifts and bonuses provided free of charge.